Circular workflow is something that happens at most businesses around the world. Having a mentality of "Touch the package once" is a great way to look at the circular workflow.
An example of a circular workflow would be a sales representative taking a call from a customer and only passing along minimal information to a service department to get their client taken care of. It causes re-work, additional hunting for information (Excess processing) and frankly, a lot of work that nobody is necessarily getting paid for.
During our tenure, we've experienced this handoff failure between the bidding department and project management; Sales and Service; Dispatch and drivers; Outbound materials and the job site.
In some cases, this is wasted time for a salaried worker; in others there are literal overhead costs such as fuel and labor hours. Either way, facilitating a plan to reduce this waste is one of our specialties and we would love to assist you.